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FAQs

Shipping & Tracking

Kawaii Nation produce items locally as well as partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Canada, USA, Singapore, China and Hong Kong. Please bear in mind that items can sometimes be shipped in separate parcels and arrive on different dates due to being dispatched from multiple warehouses. 

We offer FREE SHIPPING WORLDWIDE & all orders are shipped with tracking, which will be provided with your shipping notification email once the order is processed. However, please note that the tracking number sometimes do not update right away and tracking to certain countries only update upon arrival within the country.  Make sure you are using the correct tracking website which is www.17track.net/en.

Usually, we process your orders within 3-5 business days and delivery take 12-20 days for most orders within the U.S. However, shipping times also depend on what you purchased/where you live! Due to extremely high demand, the distance between countries, slow postal services, and shipping delays it can sometimes take up to 7 business days to process your order and up to 2 months for your delivery to arrive. You can contact us or email info@kawaiination.com for specific shipping times. 

 

Multiple Packages

We send the items out as fast as we can and from multiple warehouses, which is why you may receive multiple packages for your order since one item was ready before the other! Do not worry, your other items are on it's way. 

 

Will this item get here before _________? 

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates. Any orders made AFTER November 15th have no promise to arrive on time for Christmas due to the long delays at the post office this time of the year!

 

Return Policy, Customs and Lost Products

We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!

Custom fees encountered during international import are not our responsibility. The buyer is responsible for shipping fees and any return fees if our shipment is denied or delivered due to incorrect address.  However, we will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will endeavour to help you. 

We offer FREE returns/exchanges if there are any defects associated with the merchandise that are a result of OUR fault! If a problem is present, please inform us within a WEEK OF RECEIVING. 
If you ordered an item with sizing issues, please contact us for more information on how you can exchange the item in a different size. 
* Prior to March 8th, 2019 Kawaii Nation offered a return/exchange policy regardless of fault, if you ordered your items on or before March 8th, 2019, we will honor this policy. Please email us for more information on how to exchange or refund your product.